The degree of satisfaction of URS CERTIFICARI customers is measured monthly.
In the month of september 2021, a number of 295 customers were asked:
„To what extent you recommend the services provided by URS CERTIFICARI to a friend or acquaintance?”
39% of customers answered the question as follows:
- Marks between 9-10
- Marks between 7 – 8
- Marks between 0 – 6
- Net Promoter Score, September 2021
98% of the clients who provided answers recommend, with confidence, the services offered by URS Certificari.
What do our customers say about us?
Professionalism, good communication, alternative ways of communication adapted to the times, openness to the client’s needs.
The URS Certificări team is made up of professionals with extensive experience in the ISO sector, which is reflected in the way they exercise their profession.
… 10 grade!
The URS Certificări team is build up of professionals.
Thank you for your involvement!
The collaboration with URS Certificări started in 2017.
Over the years we have developed excellent working relationship, received prompt responses and benefited from flexibility in carrying out projects. We really appreciate the seriousness and support provided by URS Certificări!
We confidently recommend a partnership with URS!
10, for professionalism and promptness.
Thanks, URS Certificări!
3 words to describe URS Certificari team:
A team of professionals able to provide full services.
10 for URS Certificări, due to:
• good collaboration
• support provided
• open communication
Great collaboration, seriousness, qualified staff, in a word – the best on the market!
The rapidity and professionalism in providing services.
A perfect collaboration!
A team of professionals with a lot of experience!
They are the best!
• effective communication
• learning opportunities
• compliance with the applicable legislation
They form a team of professionals, the collaboration is very good, and the online audit is carried out in good conditions, concidering the current context generated by SARS-CoV-2.
The support of the URS team is helpful to us.
The URS Certificari team proves professionalism and seriousness. At the same time, the discussions are focused and enlightening.
We greatly appreciate the promptness of URS Certificari team in handling any request.
Professionalism, as well as customized solutions.
At URS, we always find valuable advices related to our activity.
An exceptional team!
Accessible method, easy cooperation, seriousness, punctuality.
The seriousness they show in the discussions with our employees.
Assuming and meeting deadlines.
The only company in the field that understood our needs.
Simple, punctual and on the subject!
Promptness, diversity of training courses and affordable prices.
The professionalism of the entire URS team involved in all stages of the audit process in order to recertify our company, even in this difficult context caused by the Covid-19 pandemic.
Thanks for your support.
Effectiveness, seriousness, responsiveness to customer needs, involvement and support.
Punctuality, availability, but also the professionalism of the team.
We are very satisfied with the services offered by URS Certifications.
Collaboration, professionalism and ability to understand and analyze situations, but also to explain.
Quality / price ratio = EXCELLENT!
The professionalism of the URS Certificari team.
In addition, we appreciated the efficiency, availability and adaptability of the team.
The collaboration with URS Certificari is going very well.
Professionalism in general, and communication and service delivery in particular are the main reasons for the chosen 10.
Our collaboration with the URS Certificari team is very good.
They are a team of professionals, prompt, attentive and well prepared.
We highly recommend!
They are very kind and respond very quickly to our requests.
Flexibility in collaboration, openness in overcoming problems which occurred along the way, prompt solutions.
A team of professionals!
Professionalism, reliability and promptness. They showed an easy understanding of the company’s profile and a positive attitude in approaching specific topics.
Communication is simple, clear and effective. The entire process is transparent and smooth.
You are A-plus, and that’s it, no comments!
Promptness, reliability, compliance with commitments and last, but not least, the competence and professionalism of the auditors!
Exceptional collaboration with Ms. Crina SUCIU, ISO Certification Supervision Manager!
Quality services, easy communication, promptness and reliability.
Reliability and professionalism.
Professionalism, availability, quick reaction to new things, competitive prices.
Professionalism, very good communication and adaptation to the situation (in the context of the pandemic and the state of emergency).
Promptness, professionalism and positive attitude.
Easy pre-audit and audit process, quality and promptness in relation to beneficiaries.
Professionalism in communication and ease of collaboration! We have been working together for almost 10 years and during this time a “chemistry” has been created between the staff of both companies.
Very good communication.
Flexibility in adapting to the conditions imposed by the state of emergency.
Thank you for your reliability and professionalism.
We, Alexis Medical Center, want performance because the life of the people who invest trust in us is at stake. So we have to be good professionals, in all aspects: from supply and administration, to the medical act, ending with the feedback of patients. Because it is about trust and performance, the chosen solution is URS Certificari. The 8 years of partnership confirm that it was a good choice.
Business excellence is a journey, not a destination.
URS Certificări has been our partner since 2009, with a professional team that provides high quality services and that always provide us support in choosing the best options and solutions.
We appreciated the promptness and efficiency with which URS Certificari approached and treated the entire certification process.
The quality of our services is guaranteed by the Integrated Management System, based on the values promoted by Electrogrup over time: professionalism, quality, efficiency, integrity and transparency.
We thank the URS Certificari team!
I highly appreciate the positive, constructive attitude of your staff. It is a strong point. All my respect!
A-plus. I liked the professionalism of the auditors and the kindness of all the staff with whom I had the pleasure to collaborate.
The main strengths of URS CERTIFICARI are professionalism, reliability, promptness, flexibility and reasonable prices.
Good communication, openness and professionalism; these are the essential aspects that I discovered and appreciated at URS CERTIFICARI.
Fair collaboration relations, respect, promptness, in conclusion an excellent collaboration with URS CERTIFICARI.
Mr. Iustin is an extraordinary man who has helped us to quickly find solutions to our problems. Good luck in the future!
Professionalism and promptness in meeting customer needs.
Excellent, fast dialogue, discussions with hard data, very kind and reliable, in a word PROFESSIONALISM.
Very good collaboration with URS employees. What we liked most was the fact that we received proposals to improve our quality system. We believe that these proposals are really useful to us.
Promptness, understanding and professionalism. I do not regret the choice made, I will warmly recommend you.
I am pleased with the quality of the services provided by you, the availability you have shown and the professionalism with which the audits were carried out. Thank you!
We especially appreciated the promptness and reliability with which all customers are treated, regardless of their size.
The management of Alfa & Omega Group thanks you for the promptness, professional manner of communication and operational organization of the people involved in the entire recertification process.
Promptness was the basis of our collaboration, everything was done concisely, quickly, efficiently. We thank the URS Certificari team!
Through the conclusions of the audit we received valuable information for the development of our company. Thank you, URS CERTIFICARI!
On URS CERTIFICARI I appreciate the promptness, operativity and optimization of the working manner.
You are a team full of professionalism and prompt in solving our problems. An A-plus team Congratulations!
I appreciated the time spent with you and the team you coordinate at the FORTIC Business Conference! Please keep me posted on the next events you will be organizing!
Many people view the relationship with any audit company as a “necessary evil”. Most of them are entitled, as the attitude of these companies instils in them a state of discomfort and anxiety. In short, the audit company makes you feel like you did something wrong from the start. With URS CERTIFICĂRI, the relationship is one based on respect and kindness. Thanks to them, I do not waste time, patience and, implicitly, money. I would recommend them to anyone in the state of “terror” described in the first paragraph.
It’s great to have one less worry.
Very good communication relationships. The team has so far shown a high level of professionalism.
You can collaborate with the staff from URS CERTIFICARI easily and focused on results.
Easy to communicate with the URS team, excellent relationship, prompt. We are extremely satisfied with the provision of services.
Going forward at least in the same working spirit heretofore, success will continue on all levels!
I enjoyed working with your team. You are professionals. I’m glad I chose you!
By concluding the certification contract for the management system implemented within our organization, we want to communicate the opinion and image you made regarding the provision of certification services, an impression that is reflected in the A GRADE, so the probability of recommending you to other potential customers is a certainty.
If you will continue the activity for other clients as you did for us… Congratulations!
Thank you for the promptness with which you responded to our requests and we would like to inform you that we are very satisfied with the provision of services for the certification of the Radiology Laboratory and we are honoured to recommend you to other institutions for collaboration.
In my collaboration with URS Certificari, I can especially state the reliability with which the entire certification process was approached and addressed. I would like to point out that when we had uncertainties or when we faced problems, they were at our disposal with professionalism and promptness.
Congratulations to the entire URS Certificari team.
We collaborated with URS CERTIFICARI for technical in-service verification works for technical investigations / examinations on equipment under the ISCIR jurisdiction.
On this occasion, the collaboration with the above-mentioned supplier took place under the established contractual conditions, without impediments / problems likely to affect the fulfilment of the object of the contract. This is the reason why, when necessary, we will also address URS CERTIFICARI with confidence for other similar works – for which we recommend them to other interested companies.