Satisfaction Measurement

From customer feedback, to information that allows you to act quickly. Continuously.

Measure
Understand
Act

Understanding is the key

Spectacular performances are within reach of those who can act based on customer feedback. But it is difficult to understand what people want.

Everything is easy

URS Insights collects real-time responses from all selected locations. It operates 24/7/365 to provide uninterrupted information based on which we can make quick decisions.

Do you want to try it too?

Our customers use URS Insights to boost customer satisfaction, employee involvement, get recommendations for specific products and services, and more. Do you want to try it too?

Real time assessment

Place the pods in key locations along customers pathways.
Because it is very visible, accessible and easy to use, a large volume of data related to
the thoughts and opinions of customers will be obtained.

Pod-ul URS Insights

Easy to install equipment, no operating costs, equipped with 5 intuitive buttons that reflect the customer’s opinion.

The pod is associated with a physical location; this means you can compare trends between different locations for more detailed information.

The new range express pod is versatile, it can be easily adapted to the image of your brand.

Multiple questions

Comparisons between locations

Trend analysis

Understand Why?

As soon as the ExpressPod will tell you what people think, you’ll want to understand Why? This is where QuickSurvey steps in: since it’s easy to access, more and more people will use it to send you details about your location.

QuickSurvey

QuickSurvey is a tool for collecting feedback related to a specific location: the client sends his opinion before leaving the area by directly accessing your own email address feedback@denumirecompanie.ro.

GPS location

Mobile optimized

Real-time feedback

Everything that matters. Expressed by numbers.

All data in the used ExpressPods or on QuickSurvey shall be found in your custom dashboard. here the information is summarized so that you can decide the actions that will help you become better/improve.

URS Insights

It’s all here. Evaluate performance using Net Promoter Score, find weaknesses by location or a by analysed period: our dashboard presents your data in an easy-to-understand way.

24/7 access to the opinion of our customers and with scheduled reports: this is where it all begins.

Scheduled reports

Comparisons by location and time

NPS and Insights Index

Details based on which you can make decisions

URS Insights combines ExpressPods and QuickSurvey to give you the complete picture. Do not accept any compromise.

Quality feedback

Being so easy to use, you will receive direct feedback in large volume.

Comparisons over time and between locations

Compare data by location to accurately identify the areas where intervention is needed. View feedback as a trend to see developments over the course of a day, week, or year.

The bigger, the better

The more ExpressPods you have, the stronger you are anchored in what the customer wants. Use them at every location, at every point that converges with customers’ route to have maximum impact.